Shipping and Returns Policy

Reputed Agency Courier Services

• Solitaire Stories partners with reputed courier agencies to ensure prompt and secure delivery within India as well as internationally. Please ensure that the address entered while placing the order is correct.

Transit Insurance

• All goods will be fully insured by Solitaire Stories until they reach you, so your purchase is 100% safe.

Order Lost in Transit

• In the unlikely event that an order is lost in transit, we wait 15 days to track it down, and if we are still unsuccessful, we refund you using the payment method you selected when you placed the order.

Domestic Shipping

• Shipping is absolutely free to all locations across India.
  1. Takes 5-7 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government.
• In the unlikely event that the delivery period exceeds the stipulated time, the order is cancelled and the customer is notified of the same. In such cases, the refund is made directly to the customer’s bank account using the same mode, the payment was made.
• In case the office address is provided for delivery, please make sure that the department details, employee number, and direct landline numbers are also provided to prevent any last-minute hassles and failed delivery.
• To prevent misplaced delivery, please keep one of the following identity cards for verification: PAN Card, Driving License, Passport, Voter ID or Aadhar Card.

International Shipping

• Takes 14-21 working days from the date of dispatch confirmation to deliver product to international address, provided that delivery is not delayed by any governmental authority which includes customs clearance. However, customs clearance procedures can cause delays beyond our original delivery estimates.
• All prices on our site are in Indian Rupees (INR). Should you require to check the pricing in your local currency you can do so from the options available on the website. Your Credit Card Company or bank will bill you with your local currency at the current exchange rate.
• Presently we ship to limited countries only. International orders do not qualify for free shipping.
• When ordering outside India, the recipient is responsible for assuring that the product can be legally imported to the destination country.
• The recipient is the importer of records and must comply with all the laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country that is included in the shipping charges.
• Customs, duties, and taxes are non-refundable. So, in the event of a shipment that is refused because of any unexpected reason, the cost of the original shipping and any return shipping charges will not be refunded.
• We do not have any return policy for International Orders.
• To avoid any delay in receiving your order from customs, we strongly suggest the following:
  1. Please provide a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice and will be used by customs to clear your order.
  2. You will need to provide a valid photo Id proof recognised by the government of the destination country without which your order cannot be exported from India.
  3. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for only 10-15 days after arrival in your country before they return it to the sender.
• The recipient needs to produce a passport or driving license to receive the delivery.
• For any customer assistance, you can call our number +91 80088 86888 or write to online@solitairestories.com.

Cancellation by Solitaire Stories

• There may be certain orders that Solitaire Stories cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order.
• Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Solitaire Stories identifies for not accepting the order.
• We reserve the right to ask for additional information for accepting orders in certain cases.
• You will be notified, in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

• Once an order is placed, it can only be cancelled before it is shipped to the provided destination.
• Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
• Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

Solitaire Stories Return & Exchange Policy

• At Solitaire Stories, we offer a 100% Refund with Return or an Exchange if the product is returned within 7 days of purchase.

  
  

  Terms:

• The refund or exchange will be processed only after a thorough quality check of the product.
• The item must be returned in its original condition, with no damage or signs of wear.
• Approved refund amount will be reimbursed within 7 working days as per the return policy.
  
  

  Please note, if any damage is found, the refund with return will not be processed.